I'm trying to update a field in an issue over REST API. But I always get "Method failed" Error

[nithishgunda]

I'm trying to update a field in an issue over REST API from ServiceNow. But I always get "Method failed" Error when I drop a Put request. POST requests work. Anybody know what I am doing wrong?

[Mahesh war]

I am also getting the same issue, what type of permissions do I need to check. Please help me with this 

[Nic Brough -Adaptavist-]

As mentioned above - to edit an issue, you need edit permission.

[nithishgunda]

The user has not the permission to update this issue.

[kumar_ankush_in_bosch_com]

Hello Nithish,

Exactly, what permission is required to update issue in JIRA through rest api

[Nic Brough -Adaptavist-]

The user needs "Edit" rights to update it.

[kumar_ankush_in_bosch_com]

ok, Thank you for quick reply

[nithishgunda]

I tried your suggestion, still, I'm getting the same error. I will check with Jira team that fields are on the edit screen or not.

Thanks

[nithishgunda]

Jira team told that all fields are available on the edit screen. Is there anything like user permission to update the issue.

[nithishgunda]

Thanks, Thomas,

It worked now. The issue is with permissions. The user in Jira has no permission to update.

Thanks for your help.

[Thomas Deiler]

Can you please post the method for examination? Cloud or Server?

[nithishgunda]

Hi Thomas,

Here is the error message and there are some more custom fields. This works when I create an issue in Jira.

{"errorMessages":[],"errors":{"summary":"Field 'summary' cannot be set. It is not on the appropriate screen, or unknown."

It is Server.

[Thomas Deiler]

Thanks for the JSON response. Can you please post the request?

[nithishgunda]

summary":"JIRA00"

[Thomas Deiler]

Thanks for the JSON payload data. Which one from the reference did you use?

[nithishgunda]

PUT /rest/api/2/issue/{issueKey}

[Thomas Deiler]

Dear @nithishgunda,

hang on - I'll check.

Thomas

[Thomas Deiler]

Dear @nithishgunda,

first, the POST with this API call is not allowed. Use GET for read issue, PUT for update issue and DELETE to remove. You can do a POST /rest/api/2/issue to create a news issue.

I executed the command with your JSON payload. I had to modify it to fit my custom field:

{"fields":{"customfield_10100":"some value","description":"some text","priority":{"id":"4"},"summary":"new summary"}}

It worked for me perfect. While adding an unknown custom field id, I got the error message that you posted.

This message means, either the custom field id is unknown or the custom field is not set in the screen in Jira, that is used when editing the issue.

Over the API you can only edit fields, that are also visible to the same user in the UI.

My advice, make that upper call only with one of the custom fields to figure out which one causes the problem.

So long

Thomas

[nithishgunda]

Thanks, Thomas,

I used different API and successfully created an issue in Jira from ServiceNow. Now I need to update that issue by using PUT while doing that I'm getting an error saying that fields are not on the screen but the fields are on the screen.

[Thomas Deiler]

Dear @nithishgunda,

I completely got you - otherwise I wouldn't be able to write that upper detailed reply.

For sure there is somewhere an error on your side.

• Are you sure, the field is on the 'edit screen' and not only on the 'views screen'?
• Have you tried my suggestion to update for test purpose field by field?

So long

Thomas

[Thomas Deiler]

Dear @nithishgunda,

best you check your API calls with the same user you access the UI. The permission to modify fields/custom fields are:

• Browse Project
• Edit Issues

So long

Thomas

[Thomas Deiler]

Dear @nithishgunda,

thanks for this feed-back. You discovered a potential improvement of the API. The error message was misleading - it would be better to say "The user has not the permission to update this issue". I will care about that.

If you find this conversation helpful for others, please mark my response as "Accepted".

Many Thanks

Thomas