I need a JQl Query, If the ticket is in the same staus for more than a week .

[Saaish]

if Status = "Waiting on Customer"

If the request Source Type = "email"
-If Today() - Status action date (Need More Info) = 1 week (7days)
  -Send email:
    To:  Contact Info
    Body:  XXX
               

[Tuncay Senturk _Snapbytes_ · Accepted solution]

Hi @Saaish 

You can use "NOT status changed before" as below

status="Waiting on Customer" and NOT status changed before -1w 

Tuncay

[Saaish]

Thank you Tuncay! Its Working

[Tuncay Senturk _Snapbytes_]

You're welcome ;)

[Tuncay Senturk _Snapbytes_]

Hi @Saaish 

Could you please accept the answer?

Thanks