I "logged in as this user" and now I cannot "switch back" to my account as admin

[Kari Styles]

I was getting a new user in Confluence, and I logged in as that user.  Now, the link to switch back will not work and I am locked out of my admin account.

[Michelle Pinto]

I had the same issue, using Chrome as my browser - it seemed I was still logged in as the other user.

I closed all tabs where she was showing as the logged in user checked the setting in a tab where I was showing as the logged in user before I had logged in as her, but this then showed her as the logged in user. 

I used Ctrl+F5 to refresh the page and then saw myself as the logged in user again.

This seemed to resolve the issue.

[Jack Brickey]

You should see a switch back as you move from screen to screen. If not simply logout by clicking the avatar and log back in. 

[Michelle Pinto]

That is how it used to work for me, which is why I was surprised that it appeared to not be working today. I've had no further issues since I refreshed the browser page with Ctrl+F5, perhaps F5 would have worked as well.

I'm not sure if it's a change on our end, but now if I select to be logged in as another user, there is a message that they will receive an email. It's been a while since I've tried this, but that is new to me too.

[Jack Brickey]

Yes the user is made aware. It has been that way for a long time now. 

[Jack Brickey]

Hi Kari,

so it may be that in fact you have switched back. There was (is?) a known bug where the reminder to switch back falsely continues to display. Can you verify that you are indeed not logged in as yourself after switching?

[Kari Styles]

Hi Jack - Indeed, after clearing my browser cache and still getting this message, and  after being unable to log into my personal Confluence site because I am still impersonating Fred, I am certain that I did not revert back to my own profile.

I ended up clearing my browser cache for the past 2 days, restarting my system, and then logging back into the Jira site.  This fixed it temporarily.

Thank you, Kari

[VICKIE WOODS]

So glad you posted this, Kari. I have logged into Jira as other users without issue, but the first time I did this in Confluence, I had the same issue that you described. My profile was showing my info, but I had the other user's picture and access in Confluence and Jira. All of my admin priverledges were gone, even for my own project. Even when I logged out and back in again, the issue persisted. 

I did what you suggested, logged out, cleared my cache, then logged in and it's working so far. 

Thanks!