I "logged in as user" and now I cannot "switch back" to my account as admin

[amit.bakst]

Hi,

I am temporarily logged in as a different user. When I try to go back to my admin account, the "switch back" to your account button does not appear

Thanks in advance,

Amit

[Megan Callaghan]

Chrome user here - here's what I finally got to work: 

1. Logout (it won't work)

2. Refresh the browser page (multiple times) and get the popup to "switch back

3. Switch back (finally)

Note: It took several refreshes of the browser tab some some back and forth... Refresh, logout, refresh, see that popup. 

[Megan Callaghan]

Hi! I had this same problem -

I would log out and back in but it still saw me as the previous user. Additionally, we have an SSO solution and when I launch from my Okta and it would show the other user still so I'm guessing its browser based.

Personally, I'm using Chrome and the issue also did not resolve after a hard shut down of the browser so I'm going to try cache next.

Fun fact? It would look like I was logged in as this other user (icon in the upper right) but it was displaying my personal user notifications. 

[Tom Lister]

Hi @amit.bakst 

On my system the switch back option works

However, if I close the dialog bac, getting it back is somewhat mysterious. My theory is that as soon as you perform an action that requires some permission check the dialog will reappear. I can't find any other shortcut to the 'switch back' option

[Megan Callaghan]

What screen were you on to get this option? It's not showing in the upper right and the Atlassian guidance does not give breadcrumbs - I am hoping that I can self navigate there. I go into my admin screen and see nothing helpful, thanks!

[Megan Callaghan]

FYI If I reloaded the web page enough (refreshing or copying in the URL), eventually I got that little popup to show but like you, no shortcut found.

[Alex Koxaras _Relational_]

Hi @amit.bakst 

See this post https://community.atlassian.com/t5/Confluence-questions/quot-Log-in-as-another-user-quot-cannot-quot-switch-back-quot/qaq-p/2206089

... logging out and then logging back in, I was no longer logged in as the user but then I did have the "switch back" option, which is kind of funny...

[amit.bakst]

Hi @Alex Koxaras _Relational_ 

I completely logged out of my account to log back into the account like in the post you shared and it still didn't help

[Alex Koxaras _Relational_]

I could only assume that you haven't logged in properly. But you can also try to clear your browser's cache and cookies and log in again.