I updated Jira and the Start Progress button is missing

[Nora Chakalova]

Hi guys, I recently upgraded the test version of our Jira instance, and I noticed that the Start progress button does not appear anymore for any ticket or workflow. The exact same ticket for example in the production environment shows it, but the test does not.

Any help is greatly appreciated. Thanks in advance.

[Reshma Begum {Appfire}]

Hi @Nora Chakalova ,

Please check if there are conditions added to your workflow transition. It might be depending on a particular role/group in your permission scheme. 

Thanks,

Reshma

[Nora Chakalova]

It is working in production. The permissions are the same.

[Fazila Ashraf]

@Nora Chakalova  , could you try running the JIRA integrity checker? It happened to me few times and running that fixed those problems -> https://confluence.atlassian.com/adminjiraserver/using-the-database-integrity-checker-938847667.html

[Nora Chakalova]

Already tried that, but it came back without any issues.