I want to get done as a default value resolution list when ticket is transitioned to closed status

[Kanisetty Koushik]

Hi Team,

If the ticket is moved to closed status, then the resolution list should show as done as a default value in the resolution screen. Even though if we won't select any drop down.(without selecting dropdown it should show "Done" instead of Please select)

Attaching screen shots below.

Any suggestions will be help full.

Thanks,

Koushik K

[Joe Pitt · Accepted solution]

Put a post function on the transition to set the resolution to Done and don't put the resolution field on the transition screen. 

[Kanisetty Koushik]

Hi Joe Pitt, Thanks for your response, I need the Dropdown in resolution field where i have multiple values to select.But among those values Done should be default,So that if the ticket has done resolution then no action needed. If ticket has different resolution apart from done then user can choose from drop down.

[Joe Pitt]

You can set the default value to Done and they will be able to select something else. I've been using Jira since 2007, and from my experience people will allow the default value more times than not. 

[Kanisetty Koushik]

Hi Joe Pitt, how can I make done as default here (Apart from post function).

To precise , I used a transition property " jira.field.resolution.include " to restrict the resolution values for particular project. Among those selected resolutions I need Done to be default (i.e., in above screen shot instead of please select,Done should come )for only this project.

Thanks

[Joe Pitt]

Since it only for one project you can't do it out of the box. One work around may be a post function from the status before you go to that status setting the resolution to done, but still post the resolution screen so the user can change it. As I mentioned, most people won't change the resolution.