I would like to import worklog information

[William Pitt]

Hi, I have seen the info at: https://confluence.atlassian.com/adminjiraserver073/importing-data-from-csv-861253680.html but it will fail if the worklog element has anything but seconds in it.

Also, can see how to specify the user the worklog is for since the import wizard does not include Users which is listed as a potential element in the CSV.

I am using the Cloud version of JIRA

[marton_lipcsik]

Here is my sample for worklog CSV import. The first line is the CSV header, the next lines are the data for worklog entries.

What is important for worklog import is that there are some required columns for the CSV importer, you have to place in your CSV. That is why the "pj_name", "pj_type", "pj_key", and "Summary" columns are in the CSV.

What info do you need for a worklog entry?

1.) which ISSUE is the task the user worked on->issue_key column

2/a worklog entry description
2/b Day of work
2/c time the work started 
2/d user who worked 
2/e work duration (JIRA only accepts in seconds)

the 2.) a+b+c+d+e data is in the "Worklog" column

You can see, the column delimiter is (,), but inside the "Worklog" column the worklog entry data delimiter is (;)

Unfortunately JIRA CSV import documention does not really describes it. 

So the sample CSV below contains the necessary columns for the CSV importer ("pj_name", "pj_type", "pj_key", and "Summary"), and contains the necessary columns for the worklog entry ("issue_key" and "Worklog")

The Summary column contains the summary field text of the ISSUE where you want to import the worklog entry.

issue_key,pj_name,pj type,pj_key,Summary,Worklog
RRIMPF03-10,RR-IMP-F03 RFP,software,RRIMPF03,Summary of the ISSUE,worklog entry description1;2017.11.09 12:30;mlipcsik;3600
RRIMPF03-10,RR-IMP-F03 RFP,software,RRIMPF03,Summary of the ISSUE,worklog entry description2;2017.11.09 13:30;mlipcsik;3600
RRIMPF03-10,RR-IMP-F03 RFP,software,RRIMPF03,Summary of the ISSUE,worklog entry description3;2017.11.09 14:30;mlipcsik;3600
RRIMPF03-10,RR-IMP-F03 RFP,software,RRIMPF03,Summary of the ISSUE,worklog entry description4;2017.11.09 12:30;mlipcsik;3600

CSV import steps:

1.) Select the CSV file and [Next] button

2.) Select "Defined in CSV" on the "Import to project" option

3.) Date format is dispayed the system default date format, and you have to use the same format in your CSV. My date format is "yyyy.MM.dd HH:mm", that is why I use "2017.11.09 12:30" in my CSV

[Next] button

4.) JIRA field mapping page, map the fields like this:

CSV field - JIRA field

Summary - Summary

Worklog - Worklog (in seconds)

issue_key - Issue Key

pj type - Project type

pj_key - Project key

pj_name - Project name

I did not checked any "Map field value" options, but it also works, if you check it.

[Next] button

[Begin import]

That is all.

Hope this helps you for your worklog entry import. 

[William Pitt]

Thanks Marton,

Sorry for delay with my reply. What you describe is what I have tried. It all appears to work - no error log after Being Import - but is does not show up in JIRA (as Jeremy seems to witness too).

Anyway, I have given up with it. We will all being using Tempo directly in JIRA and not importing any data.

[Crystal]

I followed the instructions above and am also having the same issue with importing. It reports as successfully imported, but the worklog does not appear in Jira.

[Crystal]

Actually, it just took 10 minutes to appear

[Steven F Behnke]

Summary,Reporter,Priority,Status,Worklog

This is my issue summary,reporter_username,Blocker,Open,This is my worklog comment;2017-10-13 08:53:11;worklog_username;3600

• Worklogs ONLY accept timespent as seconds
• The username simply has to match existing users, period 

[William Pitt]

Thanks Steven, I can now import - I had now changed the import date format, the one on online help and yours did not match the one coming up and I didn't spot it :(

However, whilst it imports, I cannot actually see the worklog entry on the newly created issue.

I have installed tempo timesheets.

What could I be missing?

[Steven F Behnke]

Are you seeing timespent being added?

[William Pitt]

No, I don't see time added. Certainly can add through the website, and the import succeeds (I tested this by adding a new comment to the issue).

Still stuck on this. Is there a permission I could use, is there a JQL that can be used to see if they exist in the database?

[William Pitt]

Still stuck on this. Is there a permission I could use, is there a JQL that can be used to see if they exist in the database?

[Steven F Behnke]

I would like to help you out: I'll try to find time this week to give it a run on my cloud instance. My deepest apologies, I'm simply a contributor and do this for "fun" when I'm not busy at work or with life.

[Jeremy Diller]

I'm having the same exact issue. The format specified in the documentation works in that it allows the Issue to import however the work log itself isn't attached to the issue. 

So it looks like it's parsing correctly but not actually importing the data because if you screw up the format of the Worklog the importer knows it and gives you errors. 

I'm seriously thinking about migrating my small company over to Jira Cloud for Jira Core, Service Desk and Confluence but if I lose our entire work history this is really just a non-starter.

I can successfully import projects/issues for 6 years worth of data but no time tracking history is a real killer especially when the docs seem to say "yes you can do this" but its actually "but not really"

[Nagyné Széles]

Same problem here. As I include only seconds in the worklog part of the file, I get successful import message, but no entry on the task. Not even the next day.

As I try to add any other party of the Worklog (date, username, comment) it gives me error for the import: "Exception occurred parsing worklog 'worklog entry description1;2021.12.27 12:30;john.doe@gmail.com;3600'. It will be skipped"

I could only try email address and Atlassian ID for the username in the worklog part as in cloud I could not determine any classic username (eg: mlipcsik), as we had in server jira 10 years ago.

I also tried Tempo Timesheet import, but so far could not figure out what is what in their example csv, but now I will go back googleing it.

Stuck on this problem for 2 days now, so as you have any ideas what else to try... I am grateful for any help I can get.

[Andriy Zhdanov]

Hi Anna,

If you're using Prime Timesheet too, please see https://primetimesheet.atlassian.net/wiki/spaces/KB/blog/2020/09/17/1509785601/Import+Worklogs, note you need to specify user accountId, which you can figure out by opening user profile and seeing accountId in browser address bar, e.g. https://timereports.atlassian.net/jira/people/5e29a79aadb9030e6a441d2b

Thank you.

[marton_lipcsik]

Kedves Anna, @[deleted] 

A Tempo ügyfélszolgálat jellemzően 1 napon belül válaszol a bejelentésekre, írjál nekik a https://tempo-io.atlassian.net/servicedesk/customer/portals felületen keresztül, ha a cloud csv import nem működik. 

A fenti példám évekkel ezelőtt készült, ma már teljesen más Jira és Tempo verziók futnak, a működés is megváltozhatott. Szerver verziót használunk, értésem szerint Ti cloud-on vagytok, ezért most próbálkozom.

Dear Anna

Try the Tempo Customer Service, they usually answer within 24h on page https://tempo-io.atlassian.net/servicedesk/customer/portals

The sample I wrote above was many years ago, both Jira & Tempo released new versions, which might work different than it worked before.

[Susanne Götz _Tempo_]

Hi @Nagyné Széles

Importing worklogs via csv is a JIRA functionality. In case you encounter problems with this, you might need to reach out to Atlassian (support.atlassian.net). 

In case you are using the Cloud version of JIRA and Tempo, worklogs that are imported to JIRA via csv will be synced to the Tempo database. The visibility of these worklogs in Tempo views (Tempo panel in issue view, Tempo Reports, ...) is then dependent of the permissions you have.

Importing worklogs directly to Tempo can only be done via REST API (https://www.tempo.io/developers). On Cloud, worklogs created via Tempo REST API will be synced to the JIRA database. 

Best regards, 
Susanne Götz
Tempo team 

[Nagyné Széles]

Thank you both, I will contact Tempo and Atlassian support as permissions seem to be right.