Icons are not loading in Insight Plugin

[Vasanta Kumaar]

Hi All,

Today When I was trying to edit insight plugin configuration, I saw icons which we used for object schema are not loading and disappeared. Please find the screenshot for reference.

Can someone suggest what might be the issue.

[Fabio Racobaldo _Herzum_ · Accepted solution]

Hi @Vasanta Kumaar ,

Are the other icons appearing on your instance (issue type icons, priority icons)? If not, probably tomcat cache is corrupted and you need to restart JIRA.

If they appear, so probably you need just to disable/enable insight plugin.

The last chance is to restart JIRA cleaning plugins cache.

• Shut down JIRA
• Delete the following hidden plugin cache directories:

  JIRA_HOME/plugins/.bundled-plugins
  JIRA_HOME/plugins/.osgi-plugins
  

• Restart JIRA (These directories will be recreated on JIRA reboot with new plugin cache)

Hope this helps,

Fabio

[Vasanta Kumaar]

Hi @Fabio Racobaldo _Herzum_ ,

We have tried the above steps,  but still issue persist. 

Can you help us to fix the issue.

thanks,

@Vasantakumaar

[Fabio Racobaldo _Herzum_]

Please could you check if your BASE Url is correct? Did u try with different browsers?

[Vasanta Kumaar]

HI @Fabio Racobaldo _Herzum_

I confirm base url is correct and also tried from firefox, but still same.

Thanks,

Vasantakumaar

[Fabio Racobaldo _Herzum_]

Did u try to clear browser cache?

[Vasanta Kumaar]

Yeah, I tried to clear cache memory too. but still not working,

[Fabio Racobaldo _Herzum_]

First question : Are the other icons appearing on your instance (issue type icons, priority icons)?

[Vasanta Kumaar]

We also noticed, some of the objects displayed with No Value, but we open, I can see the values in it.

[Fabio Racobaldo _Herzum_]

There's something wrong in that plugin. Could you try to unistall it and install it again?

[Vasanta Kumaar]

Sure, will try to uninstall & Reinstall the Plugin and update you.

Do I need to take data backup or just uninstall will work.

Thanks,

Vasantakumaar

[Fabio Racobaldo _Herzum_]

Data should be stored at DB level and unistalling plugin does not affect that tables! So you can go ahead. Do you have a test environment to test it first?

Ciao,

Fbaio

[Vasanta Kumaar]

Hi @Fabio Racobaldo _Herzum_ ,

Thanks for your help, Base url was changed by our network team, which got to know late. Now after updating it works fine.

Thanks,

Vasantakumaar

[Fabio Racobaldo _Herzum_]

Perfect!

ciao,

Fabio