If Customer close the request consume license ?

[Nani]

The Customer who raise the request have an ability to close request by this the customer will consume the license ?

[ari · Accepted solution]

Admin can configure theWorkflow to allow customers to close/cancel the request. Any customer who has an access to the request (reporter/participant) can perform such action from the Portal. Jira Service Desk customers do not consume license. 

For how to:
https://confluence.atlassian.com/servicedeskserver034/configuring-the-customer-portal-875313755.html
https://community.atlassian.com/t5/Jira-Service-Desk-questions/Workflow-transitions-visibility-on-customer-portal/qaq-p/731064

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Atlassian team

[Nani]

Thank You Ariadna Romanenko. It worked for me.