Images not loading in an issue

[Kristin Kerge]

This is driving me nuts.  Why don't images load in an issue sometimes?

I see this more and more.  Sometimes it resolves itself but never when I need it.

[John Price]

Do you notice any patterns?  For example, are the images all the same extension (.png, .jpg, etc.)? Are some of the images very large? Are the images showing up as attachments on the issue (they should)?

Let us know and we can help you out.

[Kristin Kerge]

The images are pasted into the description area.  They are all copied from another app.  When I paste them they look good.  If you go back to the Jira issue it is a hit or miss.  Sometimes they are fine and sometimes they are not.  
thanks

[John Price]

When you paste content into Description and save, any image content gets saved to Attachments too.  See this example:

[Kristin Kerge]

No, my images don't get saved as a file/attachment.

[John Price]

That helps. At this point I think you should submit a support ticket to Atlassian so they can get into your specifics (they can access your instance for support if allowed, for example).

But I did find this possible cause:

https://confluence.atlassian.com/jirakb/images-not-loading-and-displaying-preview-unavailable-1409286300.html

Summary:

• User is pasting in from a web app or other app that has URLs to images in its display view.
• Jira may then just refer to the URL in its Description source instead of attaching every image from the other app.
• If the source image moves or becomes unavailable in the other app, Jira can't show it anymore.

So maybe the image has moved/been deleted in the other app you're copying from. Does that seem possible?