Import CSV file - Error Summary

[Jeanne ROBERT]

Hello, 

I want to import few tasks via import CSV on Jira Software. 

But i always have an error and i don't get it the error. I've searched on the Atlassian community before to write this message but i dont found anything. 

"Error importing issue [externalId='autoid-6343618199017888970', summary='TEST']: Unable to create issue: TEST"

In the CSV file i've imported there are only 2 lines, separated with commas : 

Issue Type,Assignee Id,Priority,Summary

Task,5ad71b3583490,P02,TEST

Have you ever had this error ? maybe someone can help me. 

Thank you for your help :) 

[Jack Brickey · Accepted solution]

You have priority as “P02”. Is that how you have your priorities defined in Jira?

[Jeanne ROBERT]

@Jack Brickey Yes the priority are created like that : 

P02 - Normal

P03 - Basse

etc... 

I've tried to remove priority field in the CSV import, but the error is the same 

[Jack Brickey]

Agree with John. I think you should be using the email for assignee here.

[Jeanne ROBERT]

@Jack Brickey @John Funk 

I've tried to put email adresse for Assignee, or Assignee ID, it didn't worked too... :( should i try to take out all the field one by one to know where is the problem ?

[Jack Brickey]

Can you verify that you can manually create a task with just these fields? I am wondering if there are required fields that are not being considered in your import. So if you create a task manually in the specified project what fields must you complete in order to create the issue?

[Jeanne ROBERT]

@Jack Brickey Ha thank you ! it works, i forget one required field... thank you for your help ! :)  

[John Funk]

Hi Jeanne,

Are you running the validator first? Does it give him any more specific error messages than what you are getting? 

I would start dropping a column at a time and running it to see when you don't get an error. Maybe start with Priority as Jack suggests. 

[John Funk]

So, I would put the Priority back in and take out the Assignee ID and run it again.   :-)

[John Funk]

Yes pull out the assignee and run it again