In Chrome attached emails failed to load panel

[Jan1908]

In Jira cloud with Google Chrome, I cannot see any attached emails. It worked fine before, but now I get a: Oops... Failed to load the panel.

I checked different browsers:

• Windows 10 - Chrome - Failed to load the panel
• Windows 10 - Edge - no problem
• MacOS 11.2 - Chrome - no problem
• MacOS 11.2 - Safari - no problem

The problem occurs only in Chrome (Version 88.0.4324.190) under Windows 10.

What can I do to solve this? 

[Matthias Kahlert · Accepted solution]

I found a solution that works for me...

In Google Chrome, click on the "lock" icon left in the address bar --> click on "Cookies" --> click on tab "Blocked" --> Click on the domains listed there, and then click "Allow" button on buttom of window!

Seems that Atlassian fucked up some cookie cross origin (CORS) settings...

[Jan1908]

This is indeed the solution to my problem.

Thank you very much :)

[Matthias Kahlert]

I'm having the same problem here!

[Mihai Schwarz]

Hi @Jan1908 ,

I must assume that you already tried clearing the cache on Chrome or using the Incognito option, no?

[Jan1908]

The problem also happens in the Incognito option.

[Mihai Schwarz]

@Jan1908- can you attach a a full-screen screenshot? (please mark with black all the data that is confidential)

[Jan1908]

[Mihai Schwarz]

@Jan1908- make sure that you don't have add-ons that can block this from loading in the page. If you have add-ons installed on your Chrome, temporary disable them and try to see if this still occurs.

My guess is that something from the browser is preventing that part of the page from loading and it crashes or it gets blocked.