Including the "account" field in a JQL filter does not pull up account information to select from

[Bob Berndt]

We recently switched from cloud to on prem. With the Jira cloud implementation, selecting the account field and typing in the first few characters would pull up a list of accounts to select from, this is no longer happening with on-prem.

[Ismael Jimoh]

Hi @Bob Berndt 

It is possible the functionality you described has not been implemented in Jira server if it came natively bundled with cloud.

 I can test this in a while and provide some more feedback.

[Ismael Jimoh]

I just tested this and I do not see the account as a default JIRA Cloud field.

Can you confirm if this is a custom field and also check if the custom field is provided by an add-on or if it is just a standard custom field.

If the later, reindex your JIRA to ensure that your search works correctly. Whereas if the former, check what add-on provided you the field and install the JIRA Server equivalent.