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Indexing is failing after upgrade to 8.21.0

Shashi Hasthi
Shashi Hasthi December 20, 2021

I have upgraded Jira to v8.21.0 and tried to do the full index and it came with an error as "indexing failed please check the logs"

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Charlie Misonne
Charlie Misonne
Community Champion
December 20, 2021

Hi @Shashi Hasthi 

Did you check the logs? There's probably more information about the error in there. Guessing why this happened is almost impossible.

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Shashi Hasthi
Shashi Hasthi December 20, 2021

This is what i see. @Charlie Misonne sorry to ask you this which log file should i check application or catalina.out?

indexing.PNG

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Charlie Misonne
Charlie Misonne
Community Champion
December 20, 2021

Check the atlassian-jira.log file in your data directory :-)

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Shashi Hasthi
Shashi Hasthi December 20, 2021

Thanks Charlie..i see below lines in the log file.

2021-12-20 07:50:44,769-0600 IssueIndexer:thread-4 WARN 470x586x1 90p7s4 ,127.0.0.1 /secure/admin/jira/IndexReIndex!reindex.jspa [o.m.jji.indexing.JenkinsIssueSearchExtractorHelper] Issue indexing is disabled, disable feature disable-issue-indexing to enable indexing again.
2021-12-20 07:50:44,770-0600 IssueIndexer:thread-8 WARN 470x586x1 90p7s4 ,127.0.0.1 /secure/admin/jira/IndexReIndex!reindex.jspa [o.m.jji.indexing.JenkinsIssueSearchExtractorHelper] Issue indexing is disabled, disable feature disable-issue-indexing to enable indexing again.
2021-12-20 07:50:44,771-0600 IssueIndexer:thread-15 WARN 470x586x1 90p7s4 ,127.0.0.1 /secure/admin/jira/IndexReIndex!reindex.jspa [o.m.jji.indexing.JenkinsIssueSearchExtractorHelper] Issue indexing is disabled, disable feature disable-issue-indexing to enable indexing again.
2021-12-20 07:50:44,773-0600 IssueIndexer:thread-11 WARN 470x586x1 90p7s4 ,127.0.0.1 /secure/admin/jira/IndexReIndex!reindex.jspa [o.m.jji.indexing.JenkinsIssueSearchExtractorHelper] Issue indexing is disabled, disable feature disable-issue-indexing to enable indexing again.
2021-12-20 07:50:44,774-0600 IssueIndexer:thread-1 WARN 470x586x1 90p7s4 ,127.0.0.1 /secure/admin/jira/IndexReIndex!reindex.jspa [o.m.jji.indexing.JenkinsIssueSearchExtractorHelper] Issue indexing is disabled, disable feature disable-issue-indexing to enable indexing again.
2021-12-20 07:50:44,774-0600 IssueIndexer:thread-10 WARN 470x586x1 90p7s4 ,127.0.0.1 /secure/admin/jira/IndexReIndex!reindex.jspa [o.m.jji.indexing.JenkinsIssueSearchExtractorHelper] Issue indexing is disabled, disable feature disable-issue-indexing to enable indexing again.
2021-12-20 07:50:44,775-0600 IssueIndexer:thread-6 WARN 470x586x1 90p7s4 ,127.0.0.1 /secure/admin/jira/IndexReIndex!reindex.jspa [o.m.jji.indexing.JenkinsIssueSearchExtractorHelper] Issue indexing is disabled, disable feature disable-issue-indexing to enable indexing again.
2021-12-20 07:50:44,775-0600 IssueIndexer:thread-13 WARN 470x586x1 90p7s4 ,127.0.0.1 /secure/admin/jira/IndexReIndex!reindex.jspa [o.m.jji.indexing.JenkinsIssueSearchExtractorHelper] Issue indexing is disabled, disable feature disable-issue-indexing to enable indexing again.
2021-12-20 07:50:44,776-0600 IssueIndexer:thread-17 WARN 470x586x1 90p7s4 ,127.0.0.1 /secure/admin/jira/IndexReIndex!reindex.jspa [o.m.jji.indexing.JenkinsIssueSearchExtractorHelper] Issue indexing is disabled, disable feature disable-issue-indexing to enable indexing again.
2021-12-20 07:50:44,778-0600 IssueIndexer:thread-2 WARN 470x586x1 90p7s4 ,127.0.0.1 /secure/admin/jira/IndexReIndex!reindex.jspa [o.m.jji.indexing.JenkinsIssueSearchExtractorHelper] Issue indexing is disabled, disable feature disable-issue-indexing to enable indexing again.
2021-12-20 07:50:44,783-0600 IssueIndexer:thread-19 WARN 470x586x1 90p7s4 ,127.0.0.1 /secure/admin/jira/IndexReIndex!reindex.jspa [o.m.jji.indexing.JenkinsIssueSearchExtractorHelper] Issue indexing is disabled, disable feature disable-issue-indexing to enable indexing again.
2021-12-20 07:50:44,784-0600 IssueIndexer:thread-18 WARN 470x586x1 90p7s4 ,127.0.0.1 /secure/admin/jira/IndexReIndex!reindex.jspa [o.m.jji.indexing.JenkinsIssueSearchExtractorHelper] Issue indexing is disabled, disable feature disable-issue-indexing to enable indexing again.
2021-12-20 07:50:44,785-0600 IssueIndexer:thread-16 WARN 470x586x1 90p7s4 ,127.0.0.1 /secure/admin/jira/IndexReIndex!reindex.jspa [o.m.jji.indexing.JenkinsIssueSearchExtractorHelper] Issue indexing is disabled, disable feature disable-issue-indexing to enable indexing again.
2021-12-20 07:50:44,790-0600 IssueIndexer:thread-20 WARN 470x586x1 90p7s4 ,127.0.0.1 /secure/admin/jira/IndexReIndex!reindex.jspa [o.m.jji.indexing.JenkinsIssueSearchExtractorHelper] Issue indexing is disabled, disable feature disable-issue-indexing to enable indexing again.

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Shashi Hasthi
Shashi Hasthi December 20, 2021

2021-12-20 07:50:44,769-0600 IssueIndexer:thread-4 WARN 470x586x1 90p7s4 ,127.0.0.1 /secure/admin/jira/IndexReIndex!reindex.jspa [o.m.jji.indexing.JenkinsIssueSearchExtractorHelper] Issue indexing is disabled, disable feature disable-issue-indexing to enable indexing again.
2021-12-20 07:50:44,770-0600 IssueIndexer:thread-8 WARN 470x586x1 90p7s4 ,127.0.0.1 /secure/admin/jira/IndexReIndex!reindex.jspa [o.m.jji.indexing.JenkinsIssueSearchExtractorHelper] Issue indexing is disabled, disable feature disable-issue-indexing to enable indexing again.
2021-12-20 07:50:44,771-0600 IssueIndexer:thread-15 WARN 470x586x1 90p7s4 ,127.0.0.1 /secure/admin/jira/IndexReIndex!reindex.jspa [o.m.jji.indexing.JenkinsIssueSearchExtractorHelper] Issue indexing is disabled, disable feature disable-issue-indexing to enable indexing again.
2021-12-20 07:50:44,773-0600 IssueIndexer:thread-11 WARN 470x586x1 90p7s4 ,127.0.0.1 /secure/admin/jira/IndexReIndex!reindex.jspa [o.m.jji.indexing.JenkinsIssueSearchExtractorHelper] Issue indexing is disabled, disable feature disable-issue-indexing to enable indexing again.
2021-12-20 07:50:44,774-0600 IssueIndexer:thread-1 WARN 470x586x1 90p7s4 ,127.0.0.1 /secure/admin/jira/IndexReIndex!reindex.jspa [o.m.jji.indexing.JenkinsIssueSearchExtractorHelper] Issue indexing is disabled, disable feature disable-issue-indexing to enable indexing again.
2021-12-20 07:50:44,774-0600 IssueIndexer:thread-10 WARN 470x586x1 90p7s4 ,127.0.0.1 /secure/admin/jira/IndexReIndex!reindex.jspa [o.m.jji.indexing.JenkinsIssueSearchExtractorHelper] Issue indexing is disabled, disable feature disable-issue-indexing to enable indexing again.
2021-12-20 07:50:44,775-0600 IssueIndexer:thread-6 WARN 470x586x1 90p7s4 ,127.0.0.1 /secure/admin/jira/IndexReIndex!reindex.jspa [o.m.jji.indexing.JenkinsIssueSearchExtractorHelper] Issue indexing is disabled, disable feature disable-issue-indexing to enable indexing again.
2021-12-20 07:50:44,775-0600 IssueIndexer:thread-13 WARN 470x586x1 90p7s4 ,127.0.0.1 /secure/admin/jira/IndexReIndex!reindex.jspa [o.m.jji.indexing.JenkinsIssueSearchExtractorHelper] Issue indexing is disabled, disable feature disable-issue-indexing to enable indexing again.
2021-12-20 07:50:44,776-0600 IssueIndexer:thread-17 WARN 470x586x1 90p7s4 ,127.0.0.1 /secure/admin/jira/IndexReIndex!reindex.jspa [o.m.jji.indexing.JenkinsIssueSearchExtractorHelper] Issue indexing is disabled, disable feature disable-issue-indexing to enable indexing again.
2021-12-20 07:50:44,778-0600 IssueIndexer:thread-2 WARN 470x586x1 90p7s4 ,127.0.0.1 /secure/admin/jira/IndexReIndex!reindex.jspa [o.m.jji.indexing.JenkinsIssueSearchExtractorHelper] Issue indexing is disabled, disable feature disable-issue-indexing to enable indexing again.
2021-12-20 07:50:44,783-0600 IssueIndexer:thread-19 WARN 470x586x1 90p7s4 ,127.0.0.1 /secure/admin/jira/IndexReIndex!reindex.jspa [o.m.jji.indexing.JenkinsIssueSearchExtractorHelper] Issue indexing is disabled, disable feature disable-issue-indexing to enable indexing again.
2021-12-20 07:50:44,784-0600 IssueIndexer:thread-18 WARN 470x586x1 90p7s4 ,127.0.0.1 /secure/admin/jira/IndexReIndex!reindex.jspa [o.m.jji.indexing.JenkinsIssueSearchExtractorHelper] Issue indexing is disabled, disable feature disable-issue-indexing to enable indexing again.
2021-12-20 07:50:44,785-0600 IssueIndexer:thread-16 WARN 470x586x1 90p7s4 ,127.0.0.1 /secure/admin/jira/IndexReIndex!reindex.jspa [o.m.jji.indexing.JenkinsIssueSearchExtractorHelper] Issue indexing is disabled, disable feature disable-issue-indexing to enable indexing again.
2021-12-20 07:50:44,790-0600 IssueIndexer:thread-20 WARN 470x586x1 90p7s4 ,127.0.0.1 /secure/admin/jira/IndexReIndex!reindex.jspa [o.m.jji.indexing.JenkinsIssueSearchExtractorHelper] Issue indexing is disabled, disable feature disable-issue-indexing to enable indexing again.

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Shashi Hasthi
Shashi Hasthi December 20, 2021

@Charlie Misonne this is what i see in the log...

2021-12-20 07:50:44,769-0600 IssueIndexer:thread-4 WARN 470x586x1 90p7s4 ,127.0.0.1 /secure/admin/jira/IndexReIndex!reindex.jspa [o.m.jji.indexing.JenkinsIssueSearchExtractorHelper] Issue indexing is disabled, disable feature disable-issue-indexing to enable indexing again.
2021-12-20 07:50:44,770-0600 IssueIndexer:thread-8 WARN 470x586x1 90p7s4 ,127.0.0.1 /secure/admin/jira/IndexReIndex!reindex.jspa [o.m.jji.indexing.JenkinsIssueSearchExtractorHelper] Issue indexing is disabled, disable feature disable-issue-indexing to enable indexing again.
2021-12-20 07:50:44,771-0600 IssueIndexer:thread-15 WARN 470x586x1 90p7s4 ,127.0.0.1 /secure/admin/jira/IndexReIndex!reindex.jspa [o.m.jji.indexing.JenkinsIssueSearchExtractorHelper] Issue indexing is disabled, disable feature disable-issue-indexing to enable indexing again.
2021-12-20 07:50:44,773-0600 IssueIndexer:thread-11 WARN 470x586x1 90p7s4 ,127.0.0.1 /secure/admin/jira/IndexReIndex!reindex.jspa [o.m.jji.indexing.JenkinsIssueSearchExtractorHelper] Issue indexing is disabled, disable feature disable-issue-indexing to enable indexing again.
2021-12-20 07:50:44,774-0600 IssueIndexer:thread-1 WARN 470x586x1 90p7s4 ,127.0.0.1 /secure/admin/jira/IndexReIndex!reindex.jspa [o.m.jji.indexing.JenkinsIssueSearchExtractorHelper] Issue indexing is disabled, disable feature disable-issue-indexing to enable indexing again.
2021-12-20 07:50:44,774-0600 IssueIndexer:thread-10 WARN 470x586x1 90p7s4 ,127.0.0.1 /secure/admin/jira/IndexReIndex!reindex.jspa [o.m.jji.indexing.JenkinsIssueSearchExtractorHelper] Issue indexing is disabled, disable feature disable-issue-indexing to enable indexing again.
2021-12-20 07:50:44,775-0600 IssueIndexer:thread-6 WARN 470x586x1 90p7s4 ,127.0.0.1 /secure/admin/jira/IndexReIndex!reindex.jspa [o.m.jji.indexing.JenkinsIssueSearchExtractorHelper] Issue indexing is disabled, disable feature disable-issue-indexing to enable indexing again.
2021-12-20 07:50:44,775-0600 IssueIndexer:thread-13 WARN 470x586x1 90p7s4 ,127.0.0.1 /secure/admin/jira/IndexReIndex!reindex.jspa [o.m.jji.indexing.JenkinsIssueSearchExtractorHelper] Issue indexing is disabled, disable feature disable-issue-indexing to enable indexing again.
2021-12-20 07:50:44,776-0600 IssueIndexer:thread-17 WARN 470x586x1 90p7s4 ,127.0.0.1 /secure/admin/jira/IndexReIndex!reindex.jspa [o.m.jji.indexing.JenkinsIssueSearchExtractorHelper] Issue indexing is disabled, disable feature disable-issue-indexing to enable indexing again.
2021-12-20 07:50:44,778-0600 IssueIndexer:thread-2 WARN 470x586x1 90p7s4 ,127.0.0.1 /secure/admin/jira/IndexReIndex!reindex.jspa [o.m.jji.indexing.JenkinsIssueSearchExtractorHelper] Issue indexing is disabled, disable feature disable-issue-indexing to enable indexing again.
2021-12-20 07:50:44,783-0600 IssueIndexer:thread-19 WARN 470x586x1 90p7s4 ,127.0.0.1 /secure/admin/jira/IndexReIndex!reindex.jspa [o.m.jji.indexing.JenkinsIssueSearchExtractorHelper] Issue indexing is disabled, disable feature disable-issue-indexing to enable indexing again.
2021-12-20 07:50:44,784-0600 IssueIndexer:thread-18 WARN 470x586x1 90p7s4 ,127.0.0.1 /secure/admin/jira/IndexReIndex!reindex.jspa [o.m.jji.indexing.JenkinsIssueSearchExtractorHelper] Issue indexing is disabled, disable feature disable-issue-indexing to enable indexing again.
2021-12-20 07:50:44,785-0600 IssueIndexer:thread-16 WARN 470x586x1 90p7s4 ,127.0.0.1 /secure/admin/jira/IndexReIndex!reindex.jspa [o.m.jji.indexing.JenkinsIssueSearchExtractorHelper] Issue indexing is disabled, disable feature disable-issue-indexing to enable indexing again.
2021-12-20 07:50:44,790-0600 IssueIndexer:thread-20 WARN 470x586x1 90p7s4 ,127.0.0.1 /secure/admin/jira/IndexReIndex!reindex.jspa [o.m.jji.indexing.JenkinsIssueSearchExtractorHelper] Issue indexing is disabled, disable feature disable-issue-indexing to enable indexing again.

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Shashi Hasthi
Shashi Hasthi December 20, 2021

This is what i see @Charlie Misonne 

 

2021-12-20 07:50:44,769-0600 IssueIndexer:thread-4 WARN 470x586x1 90p7s4 ,127.0.0.1 /secure/admin/jira/IndexReIndex!reindex.jspa [o.m.jji.indexing.JenkinsIssueSearchExtractorHelper] Issue indexing is disabled, disable feature disable-issue-indexing to enable indexing again.

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Charlie Misonne
Charlie Misonne
Community Champion
December 20, 2021

I don't think this is the root cause of your problem.

If you're not sure where to look in the logs you can create an Atlassian support ticket on https://support.atlassian.com

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