Insight - Doesn't show Connected Tickets in objects

[Rituraj Nepal]

While navigating through Insight Objects. Some insight objects Connected Tickets are now shown. 

[Marc - Devoteam]

Hi @Rituraj Nepal 

On-prem you need to specifically go to the asset, there you can only see all linked issues to the asset.

The "Related Jira Issues" only shown issues without a resolution, no matter what filter you use.

I think this is mental, but this is as is.

Example:

[Rituraj Nepal]

Only for the sub-set of insight_objects ConnectedTickets shows all connected Orders. Not all Jira Issues which should have been shown in ConnectedTickets are shown. 

Do you have idea on how can I connect every issues such that I can filter all Issues through ConnectedTickets in insight_objects ? 

[Marc - Devoteam]

Hi @Rituraj Nepal 

I just explained, that this is not possible.

The only option you have is as I described above.

See also JSDSERVER-15409 

[Rituraj Nepal]

What I meant is that Connected tickets should have shown as an example two more Issues. It is showing only one. I tried to filter, click/unclick Unresolved and even included the summary of the Issue given insight_object should have been connected with. 

Lets say there are two devices which should have been connected to same three issues. in one of the device -> Connected tickets, it shows all of them and in the other only show a single one. 

Do you know how the given insight objects Connected tickets will include all the issues that should have been connected ? 

[Marc - Devoteam]

Hi @Rituraj Nepal 

The filtering doesn't work as described and there is a ticket at Atlassian for this.

The connected tickets option, shows all issues open and resolved.

Are the 2 missing options set with a "Resolution" or just in a "Done" state?

A resolution has to be set to have them visible in the screenshot provided.

[Rituraj Nepal]

I have admin access to the Jira Server, I am using. What can be done such that insight_objects Connected Tickets shows all the connected Jira Issues ?