Installation Recovery

[comtex_ti]

We have two licenses for the Jira system, an older one with 25 users, version 7.1.4 and another recently acquired, with 10 users, version 8.5.1. I backed up the old license database, and after doing the restoration on the new system, an error screen is displayed at Jira startup, reporting an incompatibility error between the versions, as shown in the link:
http://jirac.comtex.com.br:8080/secure/errors.jsp

Is it possible to recover the installation of Jira, on the server where I tried to restore the old database? The SEN of this server that I want to recover is 16179404.

We decided to keep the old Jira installation that has SEN-7409863, working with the old projects and recover the installation with the latest version 8.5.1.

Thanks!

[Ansar Rezaei]

Hi

I didn't understand your situation well, so I guess some answers:

1- If you want previous Jira work as before, So restore it using an XML backup( I hope you took backup and have them now). 

2- If you want to have old Jira data on a new one, You should consider some other methods like import from CSV file.

If you explain your situation with more details, I could help you.

[comtex_ti]

Ansar Rezaei, Thanks for your help!

The fact is, I generated the backup on a Jira system running version 7.1.4, using the tool itself:
<Administration>
   <Import and Export>
      <Backup system>
and I restored that backup, in a Jira installation running on version 8.5.1, using the tool's <Restore system>, which ended up causing the error, presented in this link below:
http://jirac.comtex.com.br:8080/secure/errors.jsp

Before doing the process of restoring the old base in the new one, I did not generate a backup of the Jira installation just installed, much less an image of the virtual machine, in which, this new Jira installation, had been made recently and I ended up damaging .

So my question is:
- Is there any way to restore the installation of Jira 8.5.1 through the command line on the server? This installation was clean and without any content and made on a Linux server, Debian 10.

- Migration of data by importing CSV files, which you mentioned, can it be carried out successfully, even between different versions of the Jira system? The base I was trying to restore runs on version 7.1.4 and the new one is version 8.5.1, would it work?

But once thanks, and forgive any errors of agreement because I am using Google Translator to communicate.

Antonio Soares

[comtex_ti]

As I damaged the installation of Jira and had not previously done the backup of the system, nor the image of the virtual machine, before starting the database migration procedure, which occurred in a disastrous way, and which after that, no longer allows the startup of Jira, is it possible to do a new installation of Jira and insert the same activation key, with 10 licenses that was purchased and assigned to the damaged server?

Thanks!

[Ansar Rezaei]

Hi @comtex_ti 

I was watching Atlassian Remote Summit and I couldn't answer your question till now.

As I see this URL: http://jirac.comtex.com.br:8080/secure/Dashboard.jspa, you installed Jira 8.5.1 successfully. 

Jira generates the automatic backup file and you can use the last one in your 7.1.4 instance located at <jira-home>/export folder.

For recovering of 8.5.1 instance as a clean install do the following instructions and let me know if it works or not:

1. Stop the service
2. remove all content of Jira home directory
3. start the service and open localhost:8080 to start the installation and continue it till it asks for a license.
4. Stop Jira and find and update new server ID with the previous one:

   • select * from propertystring where id in (select id from propertyentry where PROPERTY_KEY='jira.sid.key');
     
     

     UPDATE propertystring SET propertyvalue = '<ID>' where id = (select id from propertyentry where PROPERTY_KEY='jira.sid.key');

5. Start Jira service again and use your 10 user license for activating Jira.