Invitation emails not being received

[Agata Wijaczka]

Hi there,

this is likely a support form request, however I've been getting an error for the last three weeks when trying to submit one (maybe you could help with that too...).

We've recently added a new user and they are not receiving their invitation via email. We have resent the email several times and also removed and added the user again. He did receive an email from Tempo when his hours were approved (obviously logged by someone else), so the email is definitely correct and Tempo had no issues with the connection.

I've seen someone had that problem before here where it got fixed, might be a similar issue?

Solved: User not receiving invitation email (atlassian.com)

[Sachin Dhamale]

@Agata Wijaczka 

Yes it might be similar issue.

I would recommend the raise ticket with Atlassian https://support.atlassian.net they will analyze the issue and provide the solution

[Agata Wijaczka]

@Sachin Dhamale 

Again, I understand that would be the correct route, but the support form has been returning an error every time I try to do so, as I have said in my original post.

[Sachin Dhamale]

@Agata Wijaczka ,

Can you try this URL - https://support.atlassian.com/contact/#/

[Agata Wijaczka]

@Sachin Dhamale 

that's the one I've been trying the whole time

[Sachin Dhamale]

Strange it should work as i its working for me.

Can you try to access on your mobile might be something is blocking the site

[Agata Wijaczka]

I had not tried on a mobile before receiving your suggestion, but unfortunately it's also not working.

I've tried different browsers and even different networks, all to no avail. 

[Sachin Dhamale]

What error you are getting while opening this site https://support.atlassian.com/contact/#/

[Agata Wijaczka]

I get an error when trying to submit the request. Either "something went wrong, please try again later" or the wheel just keeps spinning and nothing happens.