Is it possible for one team to be able to change a ticket's out of the workflow

[Melissa_Liotta]

I am trying to find information to see if it possible for one team/group to be able to change the ticket status is out of workflow order...but other users would have to process the ticket as per the workflow?

For example: 

User A: New -> Dev accepted -> Peer Reviewed -> Test Started -> Test Finished -> Closed

User B: New -> Dev Accepted -> Closed

Thank you in advance for your suggestions & recommendations. 

[Alexey Matveev · Accepted solution]

Hello,

It is possible. You could create all transitions from both of your workflow paths. Then you can create two different project roles. then you make a condition for each transition that only users in a certain role can see this transition. Then add required users to each role and each of the users will see transitions, which the user is supposed to see.

[Melissa_Liotta]

So I need to have two workflows?  Are you able to direct me to where I can find the documentation to put this into action?

[Alexey Matveev]

No, you do not need two workflow.s You need only one workflow.

New -> Dev accepted -> Peer Reviewed -> Test Started -> Test Finished -> Closed

Then you create two roles: Role 1 and Role 2

Transition between New and Dev accepted shoudl be visible to any user.

Transitions Dev accepted -> Peer Reviewed -> Test Started -> Test Finished -> Closed should be visible to  Role 1

Transition between Dev Accepted and Closed should be visible only to Role 2.

You set visibility by worklfow conditions. You can read more about workflow conditions here:

https://confluence.atlassian.com/adminjiracloud/advanced-workflow-configuration-776636620.html

[Melissa_Liotta]

Very nice. Thank you Alex.

Have a good weekend!