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Is it possible to add Priority field to the email notification scheme?

Mindy Johnson
Contributor
March 20, 2018

One of our projects would like the ability to add Priority: High, Medium or Low to the notification when a JIRA ticket has been created.  Is this possible?

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Alexey Matveev
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March 20, 2018

Kindly read the following article on how to change the contents of a notification email:

https://confluence.atlassian.com/adminjiraserver071/customizing-email-content-802592932.html

You can use it out of the box. But I do not like this solution, because it is difficult to support. I prefer to use Email This Issue or ScriptRunner plugins.

Mindy Johnson
Contributor
April 5, 2018

Thanks for the information.  From reading post, it appears that the ability to change the template is for on premise JIRA.  We are currently in the cloud.  Is it possible when using the Cloud version?

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