Is it possible to have drop-down field value be different per customer

[ravikiran nagasetti]

Hi Experts,

Is it possible to have the drop-down value be different per customer in jira service desk projects?


Thanks,

[Fabio Racobaldo _Herzum_]

Hi @ravikiran nagasetti ,

if your customers are managed in different projects, you can create different custom field contexts per project basis https://support.atlassian.com/jira-cloud-administration/docs/add-a-context-to-a-custom-field/

If your customers are in the same project, natively you can't do that using builtin features.

Hope this helps,

Fabio

[ravikiran nagasetti]

Hi Fabio,

Thanks for your response, Actually my query is When X customer trying to raise a ticket in the service desk portal, If X customer raises the ticket it needs to populate differently values Only for that X customer.

Thanks,

[Fabio Racobaldo _Herzum_]

Do you have one portal for each customer or one portal for all customers?

[Sreenivasaraju P]

Hi @ravikiran nagasetti ,

You can configure context for custom fields. Please refer below link for more details @

https://confluence.atlassian.com/adminjiraserver/configuring-custom-field-contexts-1047552717.html