Is it possible to report on resolution time without a Jira plugin?

[Kara Nadarajah]

We use a Jira Cloud project for support tickets.

We have a custom field which is used to indicate which company the support ticket relates to (there are 3 companies).

I want to report on time to resolution by company and priority, is this possible without having to use a plugin?

[Sachin Dhamale · Accepted solution]

@Kara Nadarajah ,

The kind of report you are looking for is not possible without plugin.

Workaround - You can try to use the resolution time report There you can see the length of time required to resolve issue per day/month/year

Here you can create separate filter for company and priority 

like company = "XYZ" and Priority = "ABC" and apply that filter to the resolution time report.

[Kara Nadarajah]

Thanks