Is it possible to report on resolution time without a Jira plugin?

We use a Jira Cloud project for support tickets.

We have a custom field which is used to indicate which company the support ticket relates to (there are 3 companies).

I want to report on time to resolution by company and priority, is this possible without having to use a plugin?

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The kind of report you are looking for is not possible without plugin.

Workaround - You can try to use the resolution time report There you can see the length of time required to resolve issue per day/month/year

Here you can create separate filter for company and priority

like company = "XYZ" and Priority = "ABC" and apply that filter to the resolution time report.

Resolution Report.png

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Like • Sachin Dhamale likes this