Is there a problem with this jql

[Ulrich Kone]

Hello I'm trying to see issues with a certain component with a custom field empty

I preform this filter "project = SUPP AND component in (MESSAGERIE) AND "Projet Jira" is EMPTY" but it doesn't show anything while there are many tickets in this case

Is there a way to have the good result? Or is my filter wrong?

Thank y'all for the concern

[Deepak Jain]

Hi @Ulrich Kone - Welcome to the Atlassian community !!

Request you to please check the JQL in different parts, like:

• project = SUPP AND component in (MESSAGERIE)
• project = SUPP AND "Projet Jira" is EMPTY"
• project = SUPP
• component in (MESSAGERIE)
• "Projet Jira" is EMPTY"
• component in (MESSAGERIE) AND "Projet Jira" is EMPTY"

It would help you to understand which criteria is leading to NO result.

And could you share a screenshot of an issue which is justifying this criteria ? And share some information on "Projet Jira" field.

Thank you !!

[Ulrich Kone]

Hello @Deepak Jain 

Thanks for your answer. Il attached the screen needed.

The Custom Field is only set for the project SUPP and the component value too.

[Deepak Jain]

Hi @Ulrich Kone 

Thanks for all these details, could you please let us know - "Project Jira" is what type of custom field ?

Thanks !

[Ulrich Kone]

@Deepak Jain 

This custom field is a project single picker

Best regards

[Deepak Jain]

I doubt you are facing this Bug - https://jira.atlassian.com/browse/JRACLOUD-67435

Lot of users are facing this issue on Jira server also, could you please try workaround given in the ticket.

Thanks !!

[Deepak Jain]

You ca try workaround from here as well :

https://jira.atlassian.com/browse/JRACLOUD-76482

Thanks !!

[Valerie Knapp]

Hi @Ulrich Kone , thanks for your question. Have you verified that there are issues that match this criteria? The green tick is indicating that the query is written correctly so I would check the issues first. 

[Ulrich Kone]

Hello @Valerie Knapp, thanks for you answer. There are several issues that meet this criterion mentioned in the jql.

I don't understand the result