Is there a way to add all of the Comment History to an email?

[Marques Butilla]

I am using a post function on my workflow to send an email with the entire comment history within the email. I have been trying this using scriptrunner, but I am only able to get the last comment of the ticket. Does anyone have any ideas on how to solve this?

[PD Sheehan · Accepted solution]

What have you tried that only returned the last comment?

You should be able to use the commentManager and add all the comments to the body of your email. I would probably put them all in an Html table.

Here is a quick snipet I created for the console

import com.atlassian.jira.component.ComponentAccessor as CA
def issue = CA.issueManager.getIssueObject('JSP-1922')
def cm = CA.commentManager
def rm = CA.rendererManager

"""<table ><thead><tr><th>Author</th><th>Created</th><th>Comment</th></tr></thead><tbody>
${cm.getComments(issue).collect{
   def renderedComment = rm.getRenderedContent('', it.body, issue.getIssueRenderContext())
   """<tr><td>$it.authorApplicationUser.displayName</td><td>$it.created</td><td>$renderedComment</td></tr>"""
}.join('')} </tbody></table>"""

[Marques Butilla]

Hi Peter-Dave,

This is the code I am currently running in scriptrunner, the template I'm using is to send out emails with scriptrunner, as such it gives me errors when trying to use def and import.

Dear ${issue.assignee?.displayName},<br>
<br>
The following issue has been assigned to you.<br>
<br>
<b>Issue Key:</b> ${issue.key}<br>
<b>Issue Type:</b> ${issue.issueType.name}<br>
<b>Priority:</b> ${issue.priority?.name}<br>
<b>Assignee:</b> ${issue.assignee?.displayName}<br>
<b>Reporter:</b> ${issue.reporter?.displayName}<br>
<b>Epic Link:</b> <% out << 
(issue.getCustomFieldValue(com.atlassian.jira.component.ComponentAccessor.getCustomFieldManager().getCustomFieldObjectByName('Epic Link')).toString()) %>
<br>
<b>Story Points:</b> <% out << 
(issue.getCustomFieldValue(com.atlassian.jira.component.ComponentAccessor.getCustomFieldManager().getCustomFieldObjectByName('Story Points')).toString()) %>
<br>
<b>Due Date:</b>${issue.getDueDate() }<br>
<b>Sprint:</b> <% out << 
(issue.getCustomFieldValue(com.atlassian.jira.component.ComponentAccessor.getCustomFieldManager().getCustomFieldObjectByName('Sprint')).toArray()) %>
<br>
<b>Workflow Transitions:</b><br>
${getWorkflowButtons.call()}
<br>
<br>
<b>Summary:</b> ${issue.summary}<br>
<br>
<b>Description:</b> $issue.description<br>
<br>
<% if (mostRecentComment)
out << "<b>Last comment</b>: " << mostRecentComment
%><br>
<br>
Regards,<br>
${issue.reporter?.displayName}<br>

[PD Sheehan]

Add the following to the "Condition and Configuration" script block

import com.atlassian.jira.component.ComponentAccessor as CA
def issue = CA.issueManager.getIssueObject('JSP-1922')
def cm = CA.commentManager
def rm = CA.rendererManager

config.renderedCommentsTable = """<table ><thead><tr><th>Author</th><th>Created</th><th>Comment</th></tr></thead><tbody>
${cm.getComments(issue).collect{
   def renderedComment = rm.getRenderedContent('', it.body, issue.getIssueRenderContext())
   """<tr><td>$it.authorApplicationUser.displayName</td><td>$it.created</td><td>$renderedComment</td></tr>"""
}.join('')} </tbody></table>"""

true //or whatever your condition was

Then you can add the table to your template with

${config.renderedCommentsTable}

Also, since comments can be large and numerous ... you could limit to say... the last five comments by changing

${cm.getComments(issue).collect{

To 

${cm.getComments(issue).sort{it.created}.reverse().take(5).collect{

This will have the latest comment at the top. You can add another reverse after the take(5) to change the order.

[Marques Butilla]

Thanks Peter-Dave, this works

[Jack Brickey]

I am using JETI for this.