Is there a way to autoassign a subtask via automation based on a multi text field?

[Has M.]

I have an automation that I created where it creates several subtasks based on a value on the custom fields. It is working pretty well, but I added a condition to create a subtask and auto-assign to a user for a text field and it's not working. I tried the values to set to "is not equal to" and "is not empty but neither is working. 

Is there a way to create a subtask and auto-assign it to a user when the field value is not empty?

[Mikael Sandberg]

You should be able to do it by using the JQL condition, something like this:

description is not EMPTY

[Has M.]

Thank you. I will try that.

[Has M.]

Unfortunately, that didn't work.

[Mikael Sandberg]

What is not working, the JQL or your automation? I just tested this automation in my sandbox and it works as expected:

Some of the components do not support searching on empty values, like the issue lookup one, but the JQL condition in the if/else one does support it.

[Has M.]

@Mikael Sandberg Thanks for looking into this and your input.

This is how I have it set up: I have a bunch of subtasks that are suppose to be created based on the values on the custom fields and then auto-assign to specific users. I have tested this against fields which are select list/multi-select list/text field. The Subtasks are getting created based on the value of the custom field but this particular field is a text field and the automation didn't create the subtask. Below are a few screenshots of some of the parts of the automation...

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The top two fields are select lists whereas the Accountabilities field is a text field.

I am also having another issue where whenever the ticket is updated, this created duplicate subtasks. I know why it's happening but I haven't figured out a solution for it yet.

[Mikael Sandberg]

Okay, instead of the issue field condition, use the JQL one see if that helps, similar to what I did in my test automation above.

[Has M.]

Thanks @Mikael Sandberg

This is what I tried and it didn't work either.

[Mikael Sandberg]

If you check the audit log, what does it say when you get to checking if Accountabilities is not empty?

[Has M.]

It says that the issue didn't match the condition even though I updated the field.