Is there a way to change the Reopen permissions for Closed and not Resolved issues?

[Janice Yount]

We would like for only admins to be able to reopen a closed issue.    The permissions for Reopen are for both Resolved and Closed.   Is there a way to have different permissions for these?

[Nic Brough -Adaptavist- · Accepted solution]

Edit the workflow, making sure you have separate "reopen" transitions, one from Closed and one from Resolved.  Protect the one from closed with an extra condition (something like "user is in role project admin")

[Janice Yount]

Thanks!   That did it once I found the Conditions page.

[Omprakash Thamsetty]

@Nic Brough -Adaptavist-  but what if we have one transition for both states. Like I would like to just have admins to reopen from canceled state and PM and Admin should be able to reopen from HOLD state. I needs to write some script to find previous state and then check user in PM or admin then allow. Do we have any example code to achieve ?

[Nic Brough -Adaptavist-]

You would need to split it into two transitions, or write some quite complex code.

[Joon Chang]

@Nic Brough Thank you so much for the insight. This is exactly what I needed.  Needed to restrict Reopen transition from Done and Cancelled to just project lead & admin. This worked out perfectly.