Is there a way to make sure the Tempo "Accounts" field is always available for all Jira issues?

[Roberto Montoya]

Is there a way to make sure the Tempo "Accounts" field is always available for all Jira issues / projects?

Also, is there a way to bulk update the Tempo "Accounts" field if necessary?

Some of our projects display the "Accounts" Tempo field while there are some other ones that do not. Does it matter if it is a company managed vs. team managed project?

[Walter Buggenhout]

Hi @Roberto Montoya and welcome to the Community!

Short answer: yes. But not with the simple flick of a button. You'll need to make sure the Tempo Account field is present on all screens (and layouts) you use for viewing and updating it. If you have a lot of screens, that may be an extensive operation, but it is a necessary step to go through.

For team managed projects, the account field is enabled by default, but you still may need to make it visible to your users via the issue layout in your project(s). See Tempo documentation for more details on this specific topic.

Hope this helps!

[Roberto Montoya]

Thank you @Walter Buggenhout Walter. For company managed Jira projects, as you mention, we are going to have to manually add the tempo account field to all of our screen schemes. All team managed projects have been updated making the field visible on the issue layout. 

Thanks for your feedback and help.