Is there a way to resore data from custom fileds after a migration (team to company managed)?

[ori gal]

I migrated all the issues from a team-managed project to a company-managed project, and lost all the data from the custom fields.

Is there a way to reproduce the lost data?

What is the best way to migrate (for future purposes)? 

[Walter Buggenhout · Accepted solution]

Hi @ori gal,

Losing data from custom fields in a migration from team managed to company managed projects is - unfortunately - expected behaviour. This support article explains what may be lost during a migration.

There's a couple of scenarios you can use to recreate the data, as long as you take the necessary precautions before you migrate your issues:

• Export your issues to csv from your team managed project before you migrate. You can use the csv file to either import your data again into the company managed project or use the file to update your custom fields afterwards. For more information about csv import/export, see this support article.
• If your custom fields are dropdowns and several issues share the same values, you may consider using bulk change to update the issues in groups after the move to your company managed project.
• As a last resort, you can of course update your issues manually. I would try to limit that scenario only to cases where you have a limited number of issues to move/update.

Hope this helps!  

[ori gal]

Hi Walter!

Thank you for the detailed response. Although I'm going to save and use it in the future, unfortunately, my question came after an unsuccessful migration of tickets from Team to Company managed project.

For a reason a can not understand, the data of those customer fields show on the ticket history, but I couldn't find a way to extract it from there into the ticket (only manually). are you familiar with something that will help me with that?

Thanks again,

Ori