Is there any way to clear the field value while cloning the issues in JIRA?

[@Akshithrekulapelli]

Is there any way to clear the field value while cloning the issues in JIRA?

[John Funk]

Hi Akshith,

If you use Automation for Jira to clone the issue, then, yes you can. 

[@Akshithrekulapelli]

Hi John,

Can you explain how can I achieve this using automation for Jira? I want to clear some field values when we clone an issue.

[John Funk]

Sure - You can create a manual automation trigger. Then the action is Clone Issue. 

There can select a field that you want to clear, and just put no value in the field. 

[@Akshithrekulapelli]

I have created the rule but while cloning it is still copying the values 
I have attached the rule screenshot please let me know if I need to do any changes

[John Funk]

Which field are you trying to clear? 

If the Due Date, click on More Information then replace what is there with this:

{
    "fields": {
        "duedate": null
    }
}

You can do the same if it is the Description field, just replace duedate with Description.

[@Akshithrekulapelli]

Assignee and Description. I thought that the field (Description) will be cleared because as per the screenshot it is showing "This field will be cleared" But still while cloning the issues I can see the  same assignee and the description on the clone issues

[John Funk]

Okay - try the code above then. 

[@Akshithrekulapelli]

I tried the above code to clear the description still not working

[John Funk]

So it clones the ticket, but the Description field is still populated? 

[@Akshithrekulapelli]

Yes

[John Funk]

Can you look into the history of the issue to see if something else is populating the Description field after the issue is created. 

[@Akshithrekulapelli]

Nothing in the history as well

[John Funk]

There's not a lot else I can help you with then, I am afraid. I would suggest opening a support ticket with Atlassian:

https://support.atlassian.com/contact/#/

[Marlene Kegel - codefortynine]

Hello @Akshithrekulapelli,

I am Marlene from codefortynine.

Another option would be Deep Clone for Jira.

With Deep Clone it is possible to edit the issue (also clearing field values) while cloning.

• Simply click "Open Field Editor" in the Deep Clone dialog.
• Set the fields to edit.
• And clone the issue.

[Sanjivani Wayal]

HI Akshith,

Did you get any resolution for making field as null i want to delete the history after cloning the issue