Issue ID And Parent ID is not getting linked after importing via CSV

[Akshith Kumar]

After importing issues via CSV file Issue id and parent id is missing can someone help me on this

[Nic Brough -Adaptavist-]

If you're trying to import issues and sub-tasks in the CSV, then the issue-id either ends up as being the actual issue key for existing issues or pulled into the external-id field if it's for a new issue.

The sub-task's parent-id is not imported - it gets converted to the issue key of the parent issue.

[Trudy Claspill]

Please provide sample data from your CSV file and show us how you have mapped the fields during the import.

[Akshith Kumar]

is it a good practice to include issue id and parent id in csv file?

[Nic Brough -Adaptavist-]

Yes, if you need to update existing issues, add sub-tasks to them, or your import contains a mix of issues and their sub-tasks.

[Akshith Kumar]

what if the issues are non existing?

[Nic Brough -Adaptavist-]

Then the data will be imported as new issues.