Issue Security level in Jira

[Sharadkumar Bangera]

Hello,

Can you please help me to know how the Issue security work in jira 

I have project A and i want the X specific issues in this  project to be accessible only for X customer and Y specific issues in this  project to be accessible only for X customer . Both X and Y cannot see each other issues.

Please provide step by steps to implemnet this task

[Jack Brickey]

You might start with this article - configuring-issue-level-security 

you are mentioning Customers here so I wanted to check if you were talking about Jira Service Desk or Jira.

[Sharadkumar Bangera]

Hi Jack,

Thank you for reverting.

I already visited the this article - configuring-issue-level-security  but this will  helpful for the setup.

To explain you briefly

1) I already have Project (A), now i want to give access to customer in our Internal Jira project, hence to avoid to create a another Project , i want to use "Issue Security" option which restricts customers to see only there specific issue.

If there is some good video or some good example updated please share

[Jack Brickey]

ah yes! my bad entirely. I also just noted you are on server so forget all that Next-gen stuff. :-)

I have not had the need to leverage issue level security feature as yet but indeed it should meet your needs. I found this thread and the post by "Ro" to be particularly detailed. It doesn't look to difficult to set up but there are a few pieces that must be done. Anytime you are dealing w/ schemes IMO they can be a bit more complex than the rest of Jira setup/config.