Issue View by Sharing

[Preston Warden]

Hello,

Is there a way to share an issue with someone who doesn't have permissions? I'd like to "share" an issue with someone but they can only have view access to the issue shared. They wouldn't be able to see any other issues in that project.

[John Funk]

Hi Preston,

I do that with Issue Level Security.

I have create a custom single user picker field. Then I tie the Security Level to that field for access. It basically gives access to any issue for a user where their name is in that field. 

[Preston Warden]

Hi John!! 

thank you for the quick reply. Do you mind detailing how you would do that? I'm still fairly new to all of this.

[John Funk]

Sure! Start with this article and then post any questions you have along the way.  :-)

https://confluence.atlassian.com/adminjiracloud/configuring-issue-level-security-776636711.html

I would use a project role as you base security so only people on that project have access to the issues. 

Then also add a line for the custom field that you have created

[Preston Warden]

Hi John,

I created a Project Role (I'd rather it stay on the custom field only). I then created an issue security scheme.

I added the persons user to the custom field.

Have I missed something?

[John Funk]

Looks good - just make sure that the Security Level is required on each issue (if you wan that to be forced). 

[Preston Warden]

I hate to be a pain, but for the life of me cannot figure out why it isn't working. Maybe I'm not setting the security level requirment properly. 

[John Funk]

You are not being a pain. :-)   What is not working for you?

[Preston Warden]

They are still unable to see the issue. Am I missing a permission?

[John Funk]

So the user is in the JUT - Team group?

And the issue has the security level of the View and Comment JUT?

Can you share a screenshot of the issue? 

[Preston Warden]

I can't figure out why I can't choose the security level. That may be the biggest issue.

[John Funk]

Ah, check the Permission Scheme to see if you have the permission to set the Security Level for the issue. 

[Preston Warden]

This is what I received from the permission helper.

[John Funk]

See if you can update it by doing a bulk change against just that issue. 

I do not see a reason why the value does not come up. 

If it is still not available, I would open a support ticket with Atlassian. 

[Preston Warden]

Unfortunately, nothing is working, including the bulk change. 

I will open a ticket with Atlassian. 

Thank you for all of your help.