Issue commented from reporter - assignee don't get email notification

[OTP bank Slovenia]

We upgraded Jira Core from 7.13 to 8.5.1 and since then we don't get notifications when reporter comments issue from the portal. 

We reviewed the settings and they seem ok. 

Setting:

Issue Commented(system):

-Current Assignee

-Reporter

-All Watchers

None of these gets a notification when the reporter adds a comment.

The reporter gets all notifications from Jira Service Desk Agents.

Are we missing something? 

Thanks in advance.

[Adrian Stephen]

Hi @OTP bank Slovenia 

You can try using the notification helper to find out why :

• https://confluence.atlassian.com/adminjiraserver/jira-admin-helper-938847791.html#JiraAdminHelper-NotificationHelper

[OTP bank Slovenia]

Hi Adrian,

We already did. It seems all OK. 

Is there something else what we could try? 

KR