Issue type field not getting synced between linked Jira issues

[Amit Jash]

I created a Jira automation rule to sync the issue type in the linked Jira tickets. That means if I change the issue type of  Jira issue 1, that same change should be reflected in Jira issue 2 (Jira issue 1 and Jira issue 2 are linked to each other) and vice versa. Though automation is getting executed successfully, it is not making the required changes. 

Rule details:

Audit Log:

[Walter Buggenhout]

Hi @Amit Jash,

I am afraid you are underestimating the impact of changing the issue type of an issue in Jira. This goes way beyond editing a field ...

The issue type determines how your issue behaves in Jira: different issues may be using a different workflow or entirely different screens. And so, when you want to update an issue's type, you are supposed to move the issue into a different type. That triggers a wizard to guide you through a series of decisions you have to make to ensure you don't lose any data and end up with a consistent result.

Since automation does not cover all these steps, I am quite sure that is why this is not working.

Hope this clarifies! 

[Amit Jash]

Thanks, @Walter Buggenhout I understand your point, but here I am changing the issue type of the trigger issue by simply selecting the issue type in the drop-down (and not by moving it)

And both the trigger and linked issues are in the same project, so shouldn't it be changing the issue type of the linked issue via the automation run?

[Walter Buggenhout]

To be honest, I would recommend you not to do this. You may be lucky enough if the configurations of your issue types are quite similar, but you may be breaking stuff that you are not aware of.

I can't tell you 100% because I haven't tried doing an update like this and I don't even want to try - not even in a test instance. That is simply because I know how many configuration elements depend on the issue type in Jira.

[Amit Jash]

Got it Thanks!!