Issue with API rest We can't create this issue for you right now, it could be due to unsupported con

[Mickaël Orsolino]

Hi,

We are using Microsoft team and JIRA server for issue creation.

We have deployed a power automate that create an issue on JIRA with API rest.

This week we have done a JIRA update from 8.5.7 to 8.20.2 and we have an issue on API.

Before the update we ware able to create a JIRA issue with some EMOJI with process (Example: 🤖).

Now, we get this error with the same JSON:

"We can't create this issue for you right now, it could be due to unsupported content you've entered into one or more of the issue fields. If this situation persists, contact your administrator as they'll be able to access more specific information in the log file."

When we remove smiley it's work fine.

Is it an API change from the last LTS version?

Is it possible to have a solution on this problem?

Most of our user put some EMOJI on their team message and it's very problematic for us.

Thank you in advance for your help.

Regards,

Mickael O.

[Nic Brough -Adaptavist- · Accepted solution]

This is usually (but not always) caused by the back-end database not supporting the encoding for your emojis.  

Do you know what the encoding on your database is?  Can you check in the system info page?

[Mickaël Orsolino]

Hi Nic,

I think the issue is db encoding. We are on it.

[Ravi Sagar _Sparxsys_]

Hi @Mickaël Orsolino 

Most likely it is a problem with the create transition in your workflow. Check the validators that might be from an app that didn't get upgraded properly after the upgrade. You can test by removing those validators and publishing the workflow.

This page has some details as well.

I hope it helps.

Ravi

[Mickaël Orsolino]

Hi @Ravi Sagar _Sparxsys_ ,

This is not the problem.

For example, we didn't have any validator on a workflow at creation:

We have done API rest test with EMOJI and without Emoji.

With the EMOJI, we get the error:

Without the EMOJI, we didn't get the error:

It's look like MS Team is pushing the EMOJI as EMOJI and JIRA didn't accept anymore (Since 8.20.2) the EMOJI as EMOJI.

We have upgraded this week and It was working before.

Regards,

Mickaël Orsolino