Issue with issue commented event

[Marian Gebauer]

Hello Community

I am working on some script that i was hoping will change workflow transition when comment is added via email. I have custom listener via ScriptRunner that is attached to my project on Issue Commented. It was tested and worked when issue is commented from JIRA itself but when I send email to built in JIRA mail handler issue updated event is not triggered therefor script will not run but comment is added to JIRA issue and even JIRA changes updated field.

Do you have any word of advice how to approach this bug/feature?

Thank you in advance.

[Raynard Rhodes]

Check the change history and see what event is being sent when this happens.

[Marian Gebauer]

Hello @Raynard Rhodes 

Thank you for your answer. Do you mean history on issue or what change history do you refer to?

Thank you 

[Raynard Rhodes]

https://docs.atlassian.com/software/jira/docs/api/8.20.6/com/atlassian/jira/issue/changehistory/ChangeHistory.html

I don't have any examples of using it readily available. After the event takes place, the change history should be available to look at. You may be able to google some examples of using change history

[Marian Gebauer]

Hello @Raynard Rhodes 

Thanks for you reply but I wasn't able to figure out what event is triggered when issue is commented from email. My script works on issue comment from JIRA but it doesn't seems to bother when email is sent.