Issue with requiered field

[Javier_Garay]

Hello everyone,

I have a field called Problem Type associated to one of my screens which is called "Create a Problem". I also have other screens to create other type of issues like Requests and Incidents. My problem is that when I try to create a Request or an Incident, Jira ask me to fill the field "Problem Type" which is not associated to the Create Request or Create Incident screens, so I don't undestand why Jira ask me to fill it.

Does anyone have an idea of why this occurs or what should I do to avoid this issue?

Thanks

[AhmadDanial · Accepted solution]

Hi there, Javier.

I had this tested on my end and verified that the issue is reproducible when the Required field is associated to a single field configuration that is being used by multiple projects. For example, we can see that I created the required Problem Type custom field and assign it specifically for the HIP project Create Issue screen only:

However, I was presented with the following error when I tried to create a new issue in the Project M screen below:

I reviewed the Field Configuration  again and noticed that it is due to the fact that the default field configuration is being used by all my projects here:

To overcome this, I went ahead and created the following to cater for this project only:

• Field Configuration
• Field Configuration Scheme

As you can see, it is different from the default field configuration and I assign them specifically to the HipChat (HIP) project. Under the field configuration, I made the Problem Type field required and verified that I don't encounter the same problem again.

Can you please go through the same steps and let me know if you are still facing the same problem? I will be happy to provide you with detailed steps by steps in needed.

[Javier_Garay]

Hi Ahmad!!

It's been a while since your answer! :) I just wanna thank you for your response.

I resolved this using separated configuration fields for each of my issue types. Yes, I was using the same field configuration for all my issue types, so if there was a mandatory field, all the issues types that uses that field configuration were going to ask it for.

Thanks for all

Javier

[AhmadDanial]

Hello, Javier.

You are most welcome. Any time!

[Alexey Matveev · Accepted solution]

Hello,

Check your field configuration scheme for this project. I guess, the Problem Type field is set as required there. If it is set as required, Jira wants it to be filled upon issue creation. It does not matter, if this field is present in the create screen or not.

[Javier_Garay]

Hi Alexey

Yes... It was the field configuration. As I said to Ahmad, I was using the same field configuration scheme for all of my issues.

Thanks!