Issues Adding Multiple Comments

[Steven Janvrin]

We upgraded our Data Center installation to v9.4.14 a couple of weeks ago. Since our users have reported multiple issues with adding comments. The behavior demonstrated is Jira does not activate the Add button for the second comment when a prior comment was already added. This behavior is present in both Chrome and Edge and doesn't look like a browser issue.

Has anyone else seen this behavior, and if so do you know of a fix?

Regards - Steve Janvrin / Jira Product Owner

[Mirek · Accepted solution]

Hi @Steven Janvrin 

Do you use any addons? I would suggest to run Jira in Safe Mode to exclude that kind of problem. 

https://confluence.atlassian.com/upm/disabling-and-enabling-apps-273875716.html

[Steven Janvrin]

Thanks Mirek - we run multiple addons, but none of them have been updated for over nine months.

We'll try running in Safe Mode as a test in our DEV environment.

Regards - Steve Janvrin.