Issues entered in comments in the new Jira view are not linked

[Scott Saccone]

I find if I type in an issue key in a comment in the old Jira view, such as MYPROJ-1234, it's automatically linked to the issue (and crossed out if done, etc). In the new view, it's just unformatted text, no links. Anyone else seeing this? 

[Ravi Varma]

Hi @Scott Saccone,

Are the application links configured properly? Please re-verify.

Regards,

Ravi Varma

[Warren]

Hi @Scott Saccone, yes I have the same issue.

@Ravi Varma, this is also an issue in the Description field. Sometimes when I click on an issue which has issue keys in the Description, as it loads it looks like the old view with the status showing, then once it's fully loaded, it reverts to what Scott is describing.

[Scott Saccone]

Hi @Ravi Varma, I do believe the application links are configured correctly. This is because the issues keys entered in the old Jira view are linked and display properly, in both the old and new Jira views. Issues entered in the new Jira view display as plain text in both the old and new Jira views. So the problem seems to be how issue keys are formatted when entered in the new Jira view.

[Ravi Varma]

Hi @Scott Saccone,

Please open a ticket with Atlassian support so that they will investigate and let you know why it is failing. 

Regards,

Ravi Varma

CC: @Warren

[Scott Saccone]

Ok, I opened JST-417518. Thanks.

[Ravi Varma]

Hi @Scott Saccone,

Looks like I don't have permission to view the ticket. Please add me as a watcher, if you feel that I can have a look at the ticket progress.

Regards,

Ravi Varma

[Scott Saccone]

Hi Ravi, I tried sharing the ticket with you (I didn't see a watcher option) but it couldn't find you for some reason. 

Fortunately, the ticket has become this bug issue:

https://jira.atlassian.com/browse/JRACLOUD-70288

I hope you can view that because I can't add watchers. Apparently, the linking breaks due to a bad character being inserted by editor in the new view.

[Ravi Varma]

Hi @Scott Saccone,

Thanks for sharing the information.

Congrats dear. You have found a bug in JIRA. Kudos.

Please add yourself as a watcher and vote for https://jira.atlassian.com/browse/JRACLOUD-70288

CC: @Warren