Issues marked as resolved still appear in search where resolution = unresolved

[Anna Cooper]

I've tried:

* several different formulations in JQL including Status != closed, resolution != resolved and others.
* adding a post function to the transition into closed

Not sure where to go from here. 

[jira guy · Accepted solution]

Try "resolution is EMPTY" JQL

any resolution value added to an issue is considered resolved. 

[Anna Cooper]

Unfortunately that didn't work either. 

[jira guy]

Update the JQL to make sure resolution is EMPTY is properly applied.

Add ( before the reporter and close with ) before AND resolution. so it would be

(reporter = username or watcher = username) and (resolution is empty)

[Anna Cooper]

IT WORKED! Thank you!