Issues not showing in (basic) roadmap

[Steffen Vester]

Hello everyone.

I've been testing the Roadmap function in our test Jira Cloud instance, and it worked the way I wanted instantly. 

Afterwards I've been trying to recreate the roadmap in our production Jira for two days and I can't get any issues to show in my (empty) roadmap.

It's the same data set in both the test and production environment, but there is some differences. Let me outline the setups/environments here:

- Both is using the same project ( ACS ) and data

- It's not the same board. When we migrated from Jira Server (3-4 months ago) one of our boards called VT did not get migrated and had to be recreated once the migrated ended. In the test I made the roadmap on board DT and in production the board is called VT - but again, both boards come from the same project

- Both boards is kanban based

- Both roadmaps have the same 'Roadmap settings' and 'View settings'

Test environment setup:

Project: ACS

Boards: Backlog (agile board for sprints), DT (kanban)

Roadmap is created on DT board

Production environment setup:

Project: ACS

Boards: Backlog (agile board for sprints), DT (kanban) and VT (kanban)

Roadmap is created on VT board

And sprints are, in both test and production, created from the "backlog" board but used in all boards even though they are kanban.

Does anyone have any hints to why nothing is showing? Or what to debug or troubleshoot?

I don't really know what to share screenshots or more information about, cause I don't really have any clues at the moment..

Thanks in advance

[Mark Segall · Accepted solution]

Hi @Steffen Vester - The main culprit for the basic roadmap not showing information is typically the scenario where the underlying board filter is pulling in issues from multiple projects.  In this instance, you either need to make the board fiilter specific to one project or leverage Advanced Roadmaps (available with premium licensing)

If this is not the answer, please provide a bit more detail... Is it simply a blank roadmap or are you getting some type of message when navigating to the Roadmap?  If a message, what's the message?

[Steffen Vester]

Hello @Mark Segall 

You gave me the right cue! The board filter had the JQL "issuetype = sub-task, task", so it filtered my Epics away :-)

Moved it to the "kanban board sub-filter" which solves it.

Thanks a lot!

[Najm Polaris]

Hi @Steffen Vester

It seems like you are having difficulty viewing the roadmap for VT board. 

Can you please go the the VT board and select the board settings. In the board settings you can see the Roadmap option make sure it is on. 

[Steffen Vester]

Thank you, for your reply @Najm Polaris . Roadmap is toggled on :-)