Issues with Jira cloud outlook add-in

[TAMARIT ANGEL]

Hi,

I need help with the Jira Cloud Outlook add-in. I can't create  an issues from email , because the field summary is with problem. the problem i can't write text on the field.

thank you

[Alex Rezai]

Having the same issue with one of our users.  Clicking in the Summary field does not allow to type as the cursor disappear immediately thereafter.  Found that if I click above the field and on the name of the field (Summary*), then I can type one letter only before the cursor disappears again.  If I then click on the name of the field again, then I can type more letters.  Likewise, if I delete the text I entered, it deletes until the very first letter, and then stops.  I have to click on the name of the field again before I can delete the one remaining letter.  This started as of yesterday (12/3/25).

[Roy Rosa]

same problem to me,  summary field doesn't auto fill anymore and impossible to type manually if clicking in summary unless clicking around ten times in summary field could deblock temporary for typing 1-2 letters then could block again.

when i click on  summrary field i see all the email windows popping like it there was a invisible pop up trying to merge email windows just when clickg on field.

with outlook new is a little less blocked but it is, and not auto fill possible, it still been blocked

if i make a right click and paste a text in summary field it can paste it.

[tmchugh]

Same problem for me began this week. I was able to select email subject from dropdown. I found clicking in the Summary text box, then to right click and paste as plain text works.

[Marie Seavers]

Great work around for now!  Thank you for the suggestion but I hope they can find a permanent solution :)

[Roxanne Sollis]

Thanks for the workaround tip, logged a ticket with support but no outcome, tried removing the add-on and readding and that didn't work either. Half my team experiencing the same issue.

[Roy Rosa]

I confirm it its fixed by it selft (probably windows update) problem is resolved.

[Alex Rezai]

UPDATE:  Recent Windows update seems to have resolved the issue.