Issues with the smart value of a Description field

[David Martinez Moreno]

I have a Short Text description field.

I want to get the data of this Description Field called "Product Article Number" in the Summary. So I wrote a script that when the issue is created, it edits the summary and added a smart value to get the data from the Description Field:

It is not working. The summary gets updated to the word "Summary" (which I placed just for testing, it will be removed) and after that word, nothing, blank; why? If I remove the word summary I get an error that says "A summary must be entered".

Is the syntax wrong? 

Thanks!

D

[Melo · Accepted solution]

Hi @David Martinez Moreno,

I see two problems. The first one is easy to solve. Instead of summary use the smart value {{issue.summary}}.

The second part, "Product Article Number" if it's a text custom field the smart value {{issue.Product Article Number}} should work, but the field can't be empty when the issue is created (You're using the trigger "Issue is created").

I hope that helps.

Cheers,

Melo

[David Martinez Moreno]

Thank you, that worked.