JIRA Advanced Roadmap getting Spinner when clicking on Issue Sources

[Mike Lemmon]

Hi There:

After using Advanced Roadmap for over 2 years, for the first time I'm getting a Spinner, when I click on the Configure, then Issue Sources.

Just in case it .. helps .. I had previously received the message that I had exceeded the maximum number of issues in a Roadmap, I then deleted a lot out of the roadmap and set the defaults to delete anything more than 100 days old.

Any thoughts on why Advanced Roadmap is locking up .. a continuous Spinner ... and what I might do to get beyond this ... as right now the tool is no longer useable for me right now

[Dave Mathijs]

Hi @Mike Lemmon ,

Have a look at Advanced Roadmaps permissions to check if you still have the necessary permissions. If you are not able to check these settings, ask a Jira Administrator.

[Mike Lemmon]

Hey Dave:

Thanks for the prompt response, much appreciated...

When I check the permissions it shows: All Advanced Roadmap Users have ..edit authority

[Dave Mathijs]

These are the plan permissions, I'm talking about global permissions:

To configure global permissions for Advanced Roadmaps:

1. Navigate to the Jira Software admin panel using the gear icon in the upper right and select Manage apps.
2. Find Permissions underneath the header Access control.
3. Change the user permissions as you want.
4. Select Save changes.

[Mike Lemmon]

ah .. ok .. I will ask our Admin to check these .. Thanks..

[Mike Lemmon]

Hey Dave ..et all .. resolved my issue.

It ends up it was caused by a new release being installed .. any Roadmaps created before the new version cannot update the Issue Sources.

If we went back to the old version it worked ok.

As a result I'm in the middle of creating a new Plan..

Thanks, have a great day.