JIRA Automation rule to copy Priority from Task to Sub-task is throwing error

[Gowri Kumar]

I am trying to set up a simple automation rule to copy the priority task from the main task when a sub-task is created. But somehow, this is throwing an error as below:

Can't find issue to copy from

priority

No fields or field values to edit for issues (could be due to some field values not existing in a given project):

ABC-123

Can someone please help me understand what I am doing wrong?

[Daniel Ebers]

Hi @Gowri Kumar

testing on my Cloud instance I am seeing the same.
There is a related bug which is closed meanwhile (https://jira.atlassian.com/browse/JRACLOUD-75742). What is worrying a bit is that users report the problem to persist - assuming that there will be no further processing of the closed bug I'd suggest the following.

Let's see if Ignacio finds out more. If Ignacio can reproduce the issue it might be worth reporting the observations to Atlassian support for further debugging.

Regards,
Daniel

[Ignacio Pulgar]

Hi @Gowri Kumar ,

May you check if Priority is in the screen associated to the Sub-task's create and edit issue operations?

Regards

[Gowri Kumar]

Yes, the Priority is associated with Sub-Task issue type, but I am using Team Settings instead of Company Settings.

[Ignacio Pulgar]

Oh, a Team-Managed project, I see. I should try to reproduce it before being able to answer here.

[Ignacio Pulgar]

In the meanwhile, may you add screenshots of your Automation rule components?

[Gowri Kumar]

Thank you. Please note that if I set the priority value directly to a value (High or Low), it works. Only when I set to copy from parent it fails and throws an error.