JIRA Cloud - production data transfer to sandbox stuck at 99%

[Evan Brandt]

Hey all!

Looking to see if anyone has experienced a prod data transfer to sandbox becoming stuck at 99%.  This has been running for a few hours when the UI indicated it should only take 45 minutes.  I am using the option to include media files.  Refreshing the page view just shows the same state.

If it doesn't resolve, how can I kill the transfer?

Thanks for any advice!

[Dirk De Mal]

Hi Evan...

Having the same issue here...How did you resolve it?

Thx for your feedback.

Kind regards,

Dirk

[Benjamin]

Hi Evan,

I haven't come across issue with sandbox not being able to create. However, if you need to get a sandbox clean up or looked int, I usually raise an Atlassian Support ticket to have it investigated. Especially, since only Atlassian will have the controls to kill transfers or process.

-Ben

[Evan Brandt]

Thanks Ben! I did open a support ticket earlier this afternoon in addition to this post.  Will see what happens. :)

Evan

[Dirk Ronsmans]

https://support.atlassian.com/contact !

[Dirk De Mal]

Hi Evan...

Having the same issue here...How did you resolve it?

Kind regards,

Dirk

[Danielle Green]

I'm having the same issue - have raised a ticket with Support.

[Annamalai, Krishnapriya]

@Evan Brandt  Was the issue fixed by Atlassian team ?  Having the same issue & raised a support ticket