JIRA hangs when creating tickets and opening attachments using Windows 10

[slsdeveloper]

JIRA hangs when creating tickets and opening attachments using Windows 10

[slsdeveloper · Accepted solution]

Ok, up on some additional testing myself, I found the solution to my customers problem.  Turns out that it was that fact that the user was connecting to http instead of https.  Once I had my customer try connecting to our Jira using an https connection, all of his problems were resolved.

Thanks for your help today!

[Scott Theus]

Hi @slsdeveloper , 

Are you on a Server, Data Center, or Cloud implementation? Also, since Jira is web-driven, are you using IE or Chrome?

-Scott

[slsdeveloper]

We are on Server implementation, and my customer is having this issue on Windows 10 and my Jira is on version 7.13 using all of the following browsers:

Chrome 72.0.3626.121
Edge 42.17134.1.0
IE 11.523.171340.0

[slsdeveloper]

Also, none of my co-workers in the office and remote are having the same issue.  The all use Windows 10 as well.  Most use Chrome, 1 may use Firefox.

I am on a Mac and do not have the same issue either.  I use Chrome.  I am currently installing Virtual Box and Windows 10 to see if I can reproduce it with that configuration.

[Scott Theus]

Another question...is the customer using SourceTree 1.8.1?

[slsdeveloper]

No, the customer isn't using SourceTree at all.