JIRA has to identify External ID from an External Application

[Varun Nedumaran]

Hi Team,

Our user is looking for specific integration of CIM with JIRA. the requirement is as follows:

Is it possible for JIRA to recognize Primary Key (## 123456##) / CIM Id / Workflow Id – CIM updates the ticket with this information, but JIRA is not recognizing this data point((## 123456##)), is JIRA receiving this information?

Coudl you please confirm how to enable the functionality so that JIRA will recognize CIM id (through subject line in JIRA mail)

Regards

Varun N

[Varun Nedumaran]

could you please provide us an update on my above response.

[Nic Brough -Adaptavist-]

As you've not told us what CIM is, or how you are trying to "integrate" Jira with it, all we can tell you is that your setup is wrong and you need to revisit it.

[Varun Nedumaran]

Hi Nic,

Let me elaborate with more details.

Client requested for establishing  connection between JIRA-CIM . CIM is  a ticketing tool  used by our client. Please find the step by step process of the requirement:

1.)JIRA :  Issue Creation ,Email generated to Stakeholders that may use CIM.
2.)CIM:R eceives JIRA tickets ; Primary Key Creation .Response to JIRA includes Primary Key in email subject Name,Format for Primary Key:[#XXXXXX#]
3.)JIRA: Receive Response from CIM. Recognises Primary Key in Subject Name. Adds CIM primary Key to JIRA Subject name .Response sent to CIM address
4.)CIM: Response from JIRA received .This includes the primary key in the subject name CIM recognizes this ,Response sent from CIM inlcudes Primary Key in Subject Name
5.)JIRA : Subject Name of Issue has already changed to match the one generated by CIM. No further action required.

Kindly check and let me know what needs to be done from JIRA end.

[Varun Nedumaran]

Hi Nic,

Do we have any update on the clarification part ?

Regards

Varun N

[Nic Brough -Adaptavist-]

You'll need to use Jira webhooks to poke data into CIM, or possibly email, whichever it supports for this sort of thing.  Then in CIM, ask it to make REST calls or reply with emails that Jira can process (note for emails, you are going to need advanced email handler apps)