JIRA's mail handler cannot create issues

[RG]

JIRA's mail handler cannot create issues for all the emails which arrived in mailboxes when the server was down.

How can I create issues from the mail present in the mail boxes?

[Dirk Ronsmans]

Hey @RG ,

By default Jira only takes a short timeframe of mails to process.

There is a workaround to have it create issues from older ones (https://confluence.atlassian.com/jirakb/how-to-configure-jira-service-management-to-process-old-emails-806455097.html) but be carefull and test this first.

[Vikrant Yadav]

Hi @RG If All the older emails are unread in mailbox ? Then go the mail handler >> Click Edit >> Click "Test". It create issues of the email which are missed. 

Thanks 

[RG]

@Vikrant Yadav  As I have checked all emails are read in mailbox. Is it possible to mark it as unread and Test. Please confirm

[Vikrant Yadav]

@RG  Yes, mark emails unread and then click on Test in Mail Handler. It should work. 

Thanks

[RG]

@Vikrant Yadav  No its not working, all email marked as read but not moved to JIRA.

[Vikrant Yadav]

have you cliked on Test in Mail handler ? 

If yes, try to search issues in JIRA...i am sure it should work.

If Your mailbox have lots of email..it take time in creating issues of all emails. 

[RG]

Its not processing old emails(arrived in mailbox when the JIRA services were down) but processing new ones.