JIRA service cloud- software project comment restriction

[Tenzing Doleck]

Can comments be restricted within internal users vs external in jira software projects as well ( similar to existing feature supported in  Jira service desk mgmt type projects) 

And if so - how would one enable that?

[Trudy Claspill]

Hello @Tenzing Doleck 

Welcome to the Community.

In Software projects you can restrict visibility of individual comments to Project Roles and User Groups.

[Jack Brickey]

NOTE: you need to have the Global setting under General for Comment visibility set to Groups & roles in order to have access to this.

[Tenzing Doleck]

Ok- thank you!

And is there anyway I can move old comment to be internal view?

Use case: I have an internal project that I am now looking to open up to external users. However would like to hide historical comments as I don't think I can go through the comments history and do sanitization work . 

For new comments- Great! I enable what you have suggested above and that will take care of restricting internal comment views to external users.

For old comments- is there anything I can do like a migration that will hide those old comments as well for external users? 

[Jack Brickey]

only if you edit the comment at which time you will be presented with the lock icon. soooo...very tedious i'm afraid.

[Tenzing Doleck]

Thanks @Jack Brickey @Trudy Claspill 

Do you know of any migration script we can use to make historical comments to internal? 

[Trudy Claspill]

I don't know of a prepared tool for this, but you can do it with the REST API:

https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-comments/#api-rest-api-3-issue-issueidorkey-comment-id-put