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JIRA starting but not accesing

Francisco Javier Enguídanos Alemany
Francisco Javier Enguídanos Alemany May 22, 2018

After successfully installing Crowd, JIRA and Confluence as services on a Windows Server 2016 Datacenter machine, and the services started on the server, the system worked correctly for some time and now it is not possible to access JIRA, can you help me?

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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May 22, 2018

What do the logs say the problem is?  <jira home>/logs/atlassian-jira.log is the first place to start, and then <jira install>/log/catalina.out if the application log doesn't tell you.

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Francisco Javier Enguídanos Alemany
Francisco Javier Enguídanos Alemany May 22, 2018

Apparently, I had a problem with permissions in the installation folder that prevented to delete the caches, I have granted the necessary permissions and it works

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